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Shipping Policy

The Puppet Factory Shipping Policy

We ship via Fedex, United Postal Service. Shipping is added automatically using our real time online shipping module that adds shipping costs before you get your final total during checkout.

FedEx Home Delivery (shipping to a Residence)business days are Tuesday through Saturday(excluding holidays).

 Example: A package shipped via FedEx Ground on Monday with a transit schedule of  2 to 3  business days, (not including the day the package is shipped) would be expected for delivery on Wednesday or Thursday

We ship everything with the options below:

  • FedEx Home Delivery
  • FedEx Ground
  • FedEx Express Saver
  • FedEx Smart Post
  • USPS First Class 
  • USPS Priority
  • USPS Express
  • Express Mail® International
  • Priority Mail® International

 The Puppet Factory Return Policy

You may return your purchase to The Puppet Factory for a refund if you are not satisfied with our products. Please call (785) 286-6800 to arrange for returning your products. All tags must remain in place, and all original shipping materials and packing must be included. No returns will be accepted after 7 days of delivery.

Customer Support

The Puppet Factory, is never too busy to help you understand the policies that concern your purchases of puppets or puppet accessories. Having trouble finding items just give us a call (785) 286-6800 and we will be happy to assist you.

QUESTIONS? Please email us Or you may call (785) 286-6800